Contact us

Contact us by filling out the form or using one of the methods below. For the fastest response, we recommend email.

Our team aims to respond within 24 hours. Customer service hours are Monday to Friday, 9:00 AM - 6:00 PM (ET), and Saturday and Sunday, 10:00 AM - 3:00 PM (ET). If your inquiry relates to an existing order, please include your order number to help us assist you more efficiently.

Contact Information

Store name: Monvant
Company name: Essence Elite Ltd
Company number: 77586875
Company Address: Rm 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@monvant.com
Phone number: +17207680094
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)

Frequently Asked Questions

Where do you ship?

At the moment, we only ship within the United States, as we want to provide the best possible local experience. If we expand to other regions, we’ll share the news with our community first. For estimated delivery times, shipping methods and additional details, please visit our Shipping Policy page.
What is your return policy?

Shopping should be effortless and enjoyable. If your purchase isn’t quite right, you may return it within 30 days of delivery, provided it is in its original condition and packaging. For complete information on return eligibility, exclusions, and instructions, please refer to our Refund Policy.
What are the shipping costs?

Every order includes free shipping. No minimums, no hidden conditions, just simple, stress-free delivery straight to your door.
When will I get my order?

Orders are processed within 1–3 business days and delivered within 6–11 business days, for a total of 7–14 business days. As soon as your parcel is dispatched, we’ll send you a tracking link so you can follow it through our Track Order page.
How can I cancel my order?

Orders can be cancelled free of charge within 24 hours of purchase, provided they have not yet shipped. To cancel, email info@monvant.com with your order number. Once an order has shipped, it can no longer be cancelled, but it can be returned after delivery in line with our Refund Policy.