Contact us

Contact us by filling out the form or using one of the methods below. For the fastest response, we recommend email.

Our team typically responds within 24 business hours, Monday through Friday, from 9:00 AM to 6:00 PM. And Saturday and Sunday from 10:00 AM to 3:00 PM. If your inquiry relates to an existing order, please include your order number to help us assist you more efficiently

Contact Information

Store name: Monvant
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address: 185 Great Neck Rd, Great Neck, NY 11021, United States
Business Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@monvant.com
Phone number: +17207680094 
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)

Frequently Asked Questions

Where do you ship?

At the moment, we only ship within the United States, as we want to provide the best possible local experience. If we expand to other regions, we’ll share the news with our community first. For estimated delivery times, shipping methods and additional details, please visit our Shipping Policy page.
What is your return policy?

Shopping should be effortless and enjoyable. If your purchase isn’t quite right, you may return it within 30 days of delivery, provided it is in its original condition and packaging. For complete information on return eligibility, exclusions, and instructions, please refer to our Refund Policy.
What are the shipping costs?

Every order includes free shipping. No minimums, no hidden conditions, just simple, stress-free delivery straight to your door.
When will I get my order?

For items available in our warehouse, standard delivery usually takes 4–9 business days. As soon as your parcel is dispatched, we’ll send you a tracking link so you can follow its journey in real time through our Track Order page.
How can I cancel my order?

Need to cancel your order? Cancellation requests are accepted only before an order enters fulfillment. Please note that a 5% cancellation fee applies to cover payment processing costs, as these charges cannot be recovered once payment has been processed.

Because orders are typically processed within a few hours, we recommend getting in touch as soon as possible. Once your order has been dispatched, it can no longer be canceled, but it may be returned after delivery in accordance with our Refund Policy. If you have any questions, our support team is always here to assist.