Frequently Asked Questions
Got questions? We have answers.
Shipping
Where do you ship?
At the moment, we only ship within the United States, as we want to provide the best possible local experience. If we expand to other regions, we’ll share the news with our community first. For estimated delivery times, shipping methods and additional details, please visit our Shipping Policy page.
When will I get my order?
Orders are processed within 1–3 business days and delivered within 6–11 business days, for a total of 7–14 business days. As soon as your parcel is dispatched, we’ll send you a tracking link so you can follow it through our Track Order page.
Shipping & handling process
Our handling time is 1–3 business days, after which orders are handed over to our shipping partners.
What are the shipping costs?
Every order includes free shipping. No minimums, no hidden conditions, just simple, stress-free delivery straight to your door.
Returns
What is the return policy?
Shopping online should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. For full details on eligibility, exclusions and the return process, please visit our Refund Policy page.
Damaged or defective items
We understand how disappointing this situation is, and we’re sorry for the inconvenience.
Once we confirm that the item is defective, we’ll promptly send you a brand-new replacement. If the defective item needs to be returned, we’ll cover the return shipping costs and provide you with detailed return instructions.
If a return is required, please complete it within 30 days of the delivery date.
We sincerely apologize for the inconvenience and appreciate your patience and understanding. We’re committed to making this right and ensuring you have a better experience.
Return shipping guidelines
Our Returns Team will provide you with the nearest return location for shipping your package. Once we receive your returned item, we will process your return within 7 days.
If possible, please share the tracking number for your return shipment with us. This allows us to monitor the delivery and process your return as quickly as possible.
Please note that return shipping costs are the customer's responsibility and are not covered by us.
Other
How can I cancel my order?
Orders can be cancelled free of charge within 24 hours of purchase, provided they have not yet shipped. To cancel, email info@monvant.com with your order number. Once an order has shipped, it can no longer be cancelled, but it can be returned after delivery in line with our Refund Policy.
Other inquiries
If you have any additional questions or concerns that we haven't addressed, please don't hesitate to contact us at info@monvant.com. We're always here to help.
CONTACT INFORMATION
Store name: Monvant
Company name: Essence Elite Ltd
Company number: 77586875
Company Address: Rm 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@monvant.com
Phone number: +17207680094
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)