Frequently Asked Questions
Got questions? We have answers.
Shipping
Where do you ship?
At the moment, we only ship within the United States, as we want to provide the best possible local experience. If we expand to other regions, we’ll share the news with our community first. For estimated delivery times, shipping methods and additional details, please visit our Shipping Policy page.
When will I get my order?
For items available in our warehouse, standard delivery usually takes 4–9 business days. As soon as your parcel is dispatched, we’ll send you a tracking link so you can follow its journey in real time through our Track Order page.
Shipping & handling process
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners.
What are the shipping costs?
Every order includes free shipping. No minimums, no hidden conditions, just simple, stress-free delivery straight to your door.
Returns
What is the return policy?
Shopping online should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. For full details on eligibility, exclusions and the return process, please visit our Refund Policy page.
Damaged or defective items
We understand how disappointing this situation is, and we’re sorry for the inconvenience.
Once we confirm that the item is defective, we’ll promptly send you a brand-new replacement. If the defective item needs to be returned, we’ll cover the return shipping costs and provide you with detailed return instructions.
If a return is required, please complete it within 30 days of the delivery date.
We sincerely apologize for the inconvenience and appreciate your patience and understanding. We’re committed to making this right and ensuring you have a better experience.
Return shipping guidelines
Our Returns Team will provide you with the nearest return location for shipping your package. Once we receive your returned item, we will process your return within 7 days.
If possible, please share the tracking number for your return shipment with us. This allows us to monitor the delivery and process your return as quickly as possible.
Please note that return shipping costs are the customer's responsibility and are not covered by us.
Other
How can I cancel my order?
Need to cancel your order? Cancellation requests are accepted only before an order enters fulfillment. Please note that a 5% cancellation fee applies to cover payment processing costs, as these charges cannot be recovered once payment has been processed.
Because orders are typically processed within a few hours, we recommend getting in touch as soon as possible. Once your order has been dispatched, it can no longer be canceled, but it may be returned after delivery in accordance with our Refund Policy. If you have any questions, our support team is always here to assist.
Other inquiries
If you have any additional questions or concerns that we haven't addressed, please don't hesitate to contact us at info@monvant.com. We're always here to help.
CONTACT INFORMATION
Store name: Monvant
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address: 185 Great Neck Rd, Great Neck, NY 11021, United States
Business Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@monvant.com
Phone number: +17207680094
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)